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ITOM / AIOps Strategy

Creating a transformation plan that can scale the innovation of IT Operations Management over years can be challenging. Although a technical area at its core, successful ITOM projects require the cultural and people aspects to be prioritized just as much. Mistakes around budget planning, what roles to staff, the internal efforts, and good project governance may lead to an ITOM transformation failing to generate optimal value – or fail altogether.

At Einar & Partners, we have a holistic approach when implementing ITOM projects that can scale based on proven formulas from over 60 successful engagements. Although the journey might always look different depending on the organization and requirements, there are always shared elements between the projects.

Our output is neutral and independent, meaning you can take the results and build upon them yourself, with us or with selected partners in your ecosystem.

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Our 3-layered approach

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Technical

Finding the best technical solution and best practices for an ITOM implementation. Sticking to out-of-the-box as much as possible while making the right decisions.

Value & Process

Connecting the process side, people and culture to the technical layer. Educating staff, creating repeatable blueprints, processes that can scale and self-reliance to continue the project even after external expertise is gone.

Commercial

How does the process tie into the commercial parts of an ITOM project? Quantifying ROI, license ramp-ups, budget decision making and measuring the value of an ITOM implementation.

Strategic areas we work with

Business Case & Planning

Comprehensive business cases that clearly indicate the costs, risks, values and people aspects as a basis for decision-making for an ITOM project. A business case clearly answers the end-goal and breaks down the main elements of how to get there.

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Implementation Plans & Roadmaps

Solid and realistic implementation plans and roadmaps around ITOM of which steps to take and in what order. Includes required steps, governance, training and people aspects from the get-go. For example, roadmaps around CMDB, data models/CSDM, event management or other areas in ITOM.

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Operating Models & Culture

After an ITOM solution is implemented how do you ensure adaption and maximum usage? How can we scale the culture and make sure the solution is being fully used by the staff? How does the operating model change from today to tomorrow?

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Governance Models

A governance model is more than a dull document. A good governance approach of ITOM should target stakeholders at multiple levels – from product owners to consumers and users. Having user-friendly governance, clearly explained documentation and easy-to-understand concepts is an art form.

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Discover ITOM & AIOps strategy through simplicity and expertise. Strategies that works and are understandable to everyone.
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