Automation and flows

Integrate to any source or target

Orchestration & Integration

Automate and optimize your business processes and IT. Through orchestration end-users can help themselves directly through a service catalogue. Software installations, system access, rights & permissions and much more.

The IT staff on the other hand can automate responses to alerts, fixes for incidents and rollback scenarios. The cloud team can automate day-2 operations when creating cloud resources. The orchestration and automation engine in ServiceNow is a powerful one.

Through flow-designer or the workflow editor creators can easily automate almost any business process and speak to virtually any system. Achieve quick ROI through targeting low-hanging fruits and reducing manual work.

Be smart

Don't let invested time go to waste

Re-use existing scripts and investments in automation.

100 +

Workflow activities

50 +


180 %

Avrg. ROI

ServiceNow Orchestration & IntegrationHub

The automation package from ServiceNow comes with a powerful set of tools. When service problems strike, IT is in a race against the clock to identify the source of the issue, the root cause, and apply a fix to restore the service to a healthy state. Through the automation engine in ServiceNow engineers can build flows that can speak to any system. Active Directory, SSH, REST, Azure, PowerShell and much more.

Workflow Engine

The workflow engine allows engineers to develop complex automation and apply pre-made orchestration activities. Rebooting, rollback or pushing fixes is easy.

Flow Designer

A code-less drag- and drop tool for automating the quick tasks and actions. Trigger flows from anywhere in the platform such as incidents, alerts or changes.


Using “Spokes” IntegrationHub can speak to third-party API’s easily. For example Slack, Teams, CI/CD, Ansible, Git and Docker. Over 50 hubs are available.

How does it work?


Identify use-cases
Start going through the use cases for automation. Go for the quick-wins first to rapidly free up time for resources.
Re-invest time
Time being made free from automation should be invested in further automation. Staff can start innovating.
With enough confidence AiOps can trigger remediation automatically. Allowing teams to prioritize in-depth troubleshooting.

Tired of doing the same work twice?