CMDB And Discovery

Master your data

CMDB & Discovery

Creating a rigid data layer should be the priority one for any modern enterprise and company. A solid data layer assists in a multitude of processes across the business and is the beating heart of the IT organization.

This is where a CMDB assist. A modern CMDB should encapsulate data pools across the IT environment and potentially beyond. From on-prem to serverless infrastructure and cloud. Through using a modern discovery tool the IT department can have their data not only automatic – but living and breathing.

Meaning that infrastructure, monitoring data, business KPI’s and metrics come together in one consolidated view. The step to applying machine learning is not far and should be the ultimate goal. But it start’s with discovery.

Best practices

Succeeding with discovery

What defines a successful discovery project?

500 +

Supported technologies

25 +

Protocols and Ports

10 +

Cloud providers

ServiceNow Discovery

Discovery uses conventional protocols (such as SSH, Powershell, SNMP) together with REST API’s to discover infrastructure. Through discovery you can not only see the normal expected output but also detailed cloud resources, kubernetes clusters, docker swarms and drill down deep into the infra. Furthermore, discovery also explores the application layer and databases.

Cloud & On-Premise

Cloud resources, virtualized environments, traditional IT or client computers. Capture anything which is on the network.

Dependencies & Applications

Capture dependencies between infrastructure. Combine multiple clouds, providers and technologies to see a coherent map.

Serverless & containers

Serverless, containerized environments and tags. ServiceNow discovery is compatible with modern DevOps practices.

How does it work?


No more excel, scattered system or old legacy solutions. Discovery targets infrastructure everywhere.
Meta-data & compliance
Meta-data gives technology context. To whom does a server belong? Which cost-center? Does it follow the security rules?
Giving the IT organization control of their data. They know what exists, where & why. The data is ready to assist in processes.
ServiceNow Discovery ITOM Architecture

Want to get started with discovery?