ServiceNow Event Management
Event Management in ServiceNow is the manager of managers. ServiceNow is not a monitoring tool in itself but is used to ingest data from existing tools. Pre-made connectors exist for most modern monitoring solutions and platform provides multiple interfaces for setting up custom integrations. With Event Management you can correlate monitoring data to incidents, changes, past fixes, application impact and much more. It helps automate analysis of symptoms and applies machine learning to correlate, suggest and connect the dots.
Receive event data from hypothetically any source. APM Tools, Cloud, Prometheus, Nagios and much more. ServiceNow comes with over 25 pre-made connectors.
ML helps to correlate alerts, identification of root cause and remediation. Using ML directly translates into customer satis-faction and increased revenue.
Learn what worked from the past. Trigger automatic workflows and self-healing processes. Roll-back or integrate with DevOps processes. It’s your choice!