Archived Webinars Archives - Einar & Partners

ITOM Masterclass: SRE’s guide to ServiceNow & Observability

DevOps, microservices & observability. How can ServiceNow realistically be used to boost the productivity of site reliability engineers and DevOps teams? Keeping the lights on in a growingly complex IT landscape is all about working smart and reducing toil.

In this ITOM masterclass by Einar & Partners and The Cloud People we will give a free crash-course in the hot topic of using ServiceNow for site reliability engineering (SRE). The class is suited for IT leaders, decision makers and platform owners are serious about using the latest features in ServiceNow to support SRE teams.

In the webinar, we will cover topics such as:

What is TOIL and how does it impact the bottom line (P&L)?
Microservices, DevOps & redefining the CMDB.
Combining DevOps and traditional IT in a single view.
Realistic use cases of Machine Learning for SRE teams.
What is TOIL and how does it impact the bottom line (P&L)?
Maturity models for reaching observability.

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Who is the webinar for?

Anybody who have a serious interest in seeing the future of CMDB’s and why the “traditional” CMDB will die out. People who are tired of the usual ITSM/ITIL processes and want to take a step into the modern era of IT Operations.

To make it more concrete; any IT organisation who have SRE’s (Site reliability engineers) and IT organisations that struggle to combine traditional processes (ITIL/ITSM) with new ways of working (AWS, Azure, GCP, DevOps).

Pre-requisites?

We assume any attendees are already familiarized with the concept of ITOM and Site Reliability Engineering (SRE).

Presenters

Alexander Ljungström, Managing Director & AIOps enthusiast @ Einar & Partners.

“Alexander Ljungström, a passionate expert in AIOps strategy at Einar & Partners, will share his viewpoints based on real-life practical experience. Alexander has reshaped over 30 large-size organizations around Europe to help embed machine learning in the IT department.”

Marcin Majcherkiewicz, Google Cloud Architect @ The Cloud People

“Tapio Silvera, a ServiceNow Senior Solution Consultant will share his knowledge and modern IT operations practices of how can datalayers and CMDB be used to support businesses.”

Join our 1 hour session focused on knowledge and real lessons learned from +20 large-scale implementations.
We promise no sales talk or reiterating things you’ve already heard before. If you are interested in AIOps, Observability and Machine Learning in ServiceNow, we welcome you to this event!

Hope to see you there!

Time & Date: 24^th of June @ 11:00 – 12:00 CET

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Masterclass: AIOps Revolution? The crucial business impact of Anomaly Detection in IT

How do anomaly detection and machine learning impact the operating model of IT departments? With the increase of data complexity, organizations are searching for the holy grail of becoming “predictive” with their IT operations.

But what does it mean to be predictive?

In this masterclass by Einar & Partners, together with AIMS, we look closer at how monitoring teams and ITOps incorporate machine learning and algorithms to stay competitive. The “AIOps” revolution stands ahead of IT departments and reshapes how IT Operations support the business.

In our fast-paced educational session, listeners will learn first-hand from industry-leading experts about key topics, such as:

Examples of predictive ITOps and what to realistically expect from ML (Machine Learning) in 2021.
New operating models – how does the mode of working change with AIOps?
Market analysis: how the market of AIOps has evolved and matured rapidly in a few years.
Building a simple business case.

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Who is the webinar for?

The webinar is ideal for decision-makers, IT leaders, and product owners who are curious about the concept of AIOps and if it really can bring value – or if it’s merely a hype.

Pre-requisites?

We assume any attendees are already familiarized with the concept of AIOps and Anomaly detection. If not click here to read more.

Presenters

Alexander Ljungström, Managing Director & AIOps enthusiast @ Einar & Partners.

“Alexander Ljungström, a passionate expert in AIOps strategy at Einar & Partners, will share his viewpoints based on real-life practical experience. Alexander has reshaped over 15 large-size organizations around Europe to help embed machine learning in the IT department.”

Ivar Sagemo,, CEO @ AIMS

“Ivar Sagemo, CEO of AIMS, has built SaaS companies the past 20 years and has seen the market of AIOps develop from academia to commercial off-the-shelf products. With his understanding of the need behind Anomaly Detection in IT Operations, Ivar takes a different approach compared to the traditional massive implementation projects.”

No sales-related content or buzzwords. This masterclass gives tangible knowledge condensed in 45 minutes. We encourage you to bring your curious mind and join our session!

Time & Date: 6^th of May @ 11:00 – 12:00 CET

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Masterclass: Service Mapping Demystified

Welcome to our second masterclass about creating real value from the ITOM portfolio in ServiceNow. This particular masterclass will cover service mapping and the factors to consider for creating a successful rollout.

The ultimate end-goal for any Service Mapping project is to map infrastructure to the application layer automatically. However, there are many pitfalls, especially in a dynamic and DevOps-driven world of cloud and infrastructure.

Based on over 15 Service Mapping implementations and rich practical experience, industry-leading experts will share their lessons. In this fast-paced webinar by Einar & Partners and iTSM Group, we will cut to the chase of the strategies that work and what does not.

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Who is the webinar for?

The webinar is aimed for decision-makers, experienced consultants, and platform owners who are planning to rollout Service Mapping in ServiceNow. During the one-hour session, listeners will find out about the organizational- & budget aspects for success, the technical hurdles to overcome, and proven models to formulate a rollout plan for Service Mapping.

Pre-requisites?

We assume any attendees are already familiarized with the concept of ServiceNow discovery and what it does. If not click here to read more.

Presenters

Alexander Ljungström, who previously worked at ServiceNow in the Service Mapping team and Fabian Kunzke, ITOM- & AIOps lead (iTSM Group), will disclose their knowledge without any sales-fuzz or reiterating product documentation.

Alexander Ljungstrom, Managing Director & ITOM enthusiast @ Einar & Partners.

“Having previously worked in the ITOM team at ServiceNow, leading the ITOM BU at Fujitsu and now days the forefront at Einar & Partners – Alexander have helped over 40 organizations transformed with ITOM & the ServiceNow platform.”

Fabian Kunzke, AIOps & ITOM Lead @ iTSM Group

“Fabian is the AIOps & ITOM lead at iTSM Group. With great technical experience in multiple large-sized ITOM rollouts, and avid community contributor, he gives a strong innovative and sharp technical view on the ITOM journey. “

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Optimal ITOM roadmap after Discovery – how?

How does the optimal ServiceNow ITOM roadmap look after implementing discovery and CMDB? A simple enough question but with many possible answers and factors to consider.

Many are aware of the ServiceNow portfolio and what the possibilities in ITOM are. Yet few people know how to intelligently leverage the different ITOM modules for optimizing time-to-value, speed of implementation and ROI when moving beyond discovery.

Based on over 40 implementations of ITOM and industry leading experience, Einar & Partners together with iTSM Group is providing an in-depth session for platform owners, architects and decision makers interested in optimizing their ServiceNow ITOM journey.

In our webinar you’ll learn what really matters when moving beyond discovery; avoiding common pitfalls, boosting ROI and tackling organizational obstacles behind each decision. This will directly help to make educated decisions based on real experience that cut’s implementation time and saves budget.

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Who is the webinar for?

Platform owners, budget makers or technical architects interested in learning the bigger picture and realistic efforts behind each ITOM module to create successful models for rolling out ITOM.

What do we promise?

This is not your average sales-pitch or “scratching-the-surface” webinar. Our webinar is pure knowledge condensed in 60 minutes – covering both technical and organizational aspects.

Why should I listen?

To get an insight into realistic implementation time, ROI, organizational challenges and technical pitfalls not mentioned in the product documentation for ITOM. Ultimately allowing you to create a fact-based and successful model to move beyond discovery.

Pre-requisites?

We assume any attendees are already familiarized with the concept of ServiceNow discovery and what it does. If not click here to read more.

Presenters

Alexander Ljungstrom, Managing Director & ITOM enthusiast @ Einar & Partners.

Fabian Kunzke, AIOps & ITOM Lead @ iTSM Group

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Category Archives: Archived Webinars

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