ITOM Masterclass: SRE’s guide to ServiceNow & Observability

DevOps, microservices & observability. How can ServiceNow realistically be used to boost the productivity of site reliability engineers and DevOps teams? Keeping the lights on in a growingly complex IT landscape is all about working smart and reducing toil.

In this ITOM masterclass by Einar & Partners and The Cloud People we will give a free crash-course in the hot topic of using ServiceNow for site reliability engineering (SRE). The class is suited for IT leaders, decision makers and platform owners are serious about using the latest features in ServiceNow to support SRE teams.

In the webinar, we will cover topics such as:

  • What is TOIL and how does it impact the bottom line (P&L)?
  • Microservices, DevOps & redefining the CMDB.
  • Combining DevOps and traditional IT in a single view.
  • Realistic use cases of Machine Learning for SRE teams.
  • What is TOIL and how does it impact the bottom line (P&L)?
  • Maturity models for reaching observability.

Who is the webinar for?


Anybody who have a serious interest in seeing the future of CMDB’s and why the “traditional” CMDB will die out. People who are tired of the usual ITSM/ITIL processes and want to take a step into the modern era of IT Operations.

To make it more concrete; any IT organisation who have SRE’s (Site reliability engineers) and IT organisations that struggle to combine traditional processes (ITIL/ITSM) with new ways of working (AWS, Azure, GCP, DevOps).

Pre-requisites?


We assume any attendees are already familiarized with the concept of ITOM and Site Reliability Engineering (SRE).

Presenters


Alexander Ljungström, Managing Director & AIOps enthusiast @ Einar & Partners.

Alexander Ljungstrom

“Alexander Ljungström, a passionate expert in AIOps strategy at Einar & Partners, will share his viewpoints based on real-life practical experience. Alexander has reshaped over 30 large-size organizations around Europe to help embed machine learning in the IT department.”


Marcin Majcherkiewicz, Google Cloud Architect @ The Cloud People

“Tapio Silvera, a ServiceNow Senior Solution Consultant will share his knowledge and modern IT operations practices of how can datalayers and CMDB be used to support businesses.”

Join our 1 hour session focused on knowledge and real lessons learned from +20 large-scale implementations.
We promise no sales talk or reiterating things you’ve already heard before. If you are interested in AIOps, Observability and Machine Learning in ServiceNow, we welcome you to this event!

Hope to see you there!

Time & Date: 24th of June @ 11:00 – 12:00 CET

Masterclass: AIOps Revolution? The crucial business impact of Anomaly Detection in IT

How do anomaly detection and machine learning impact the operating model of IT departments? With the increase of data complexity, organizations are searching for the holy grail of becoming “predictive” with their IT operations.

But what does it mean to be predictive?

In this masterclass by Einar & Partners, together with AIMS, we look closer at how monitoring teams and ITOps incorporate machine learning and algorithms to stay competitive. The “AIOps” revolution stands ahead of IT departments and reshapes how IT Operations support the business.

In our fast-paced educational session, listeners will learn first-hand from industry-leading experts about key topics, such as:

  • Examples of predictive ITOps and what to realistically expect from ML (Machine Learning) in 2021.
  • New operating models – how does the mode of working change with AIOps?
  • Market analysis: how the market of AIOps has evolved and matured rapidly in a few years.
  • Building a simple business case.

Who is the webinar for?


The webinar is ideal for decision-makers, IT leaders, and product owners who are curious about the concept of AIOps and if it really can bring value – or if it’s merely a hype.

Pre-requisites?


We assume any attendees are already familiarized with the concept of AIOps and Anomaly detection. If not click here to read more.

Presenters


Alexander Ljungström, Managing Director & AIOps enthusiast @ Einar & Partners.

Alexander Ljungstrom

“Alexander Ljungström, a passionate expert in AIOps strategy at Einar & Partners, will share his viewpoints based on real-life practical experience. Alexander has reshaped over 15 large-size organizations around Europe to help embed machine learning in the IT department.”


Ivar Sagemo,, CEO @ AIMS

“Ivar Sagemo, CEO of AIMS, has built SaaS companies the past 20 years and has seen the market of AIOps develop from academia to commercial off-the-shelf products. With his understanding of the need behind Anomaly Detection in IT Operations, Ivar takes a different approach compared to the traditional massive implementation projects.”

No sales-related content or buzzwords. This masterclass gives tangible knowledge condensed in 45 minutes. We encourage you to bring your curious mind and join our session!

Time & Date: 6th of May @ 11:00 – 12:00 CET