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Business Case & Planning

A business case is more than simple numbers and money. A business case is the basis of decision-making and the compass for how an implementation is evaluated and done correctly. Having a good business case sets the expectations for management, identifies risks at an early stage and answers the most important points before making a decision.

At Einar & Partners we have extensive experience in creating business cases related to ITOM implementations and transformations. The business cases we create are anchored in reality and with a structured approach behind them.

Business-Case-&-Planning

How can we help with a business case?

Formulating target vision

Formulating a target vision which everybody can agree upon can sometimes be difficult, especially in ITOM. We take the consensus from multiple departments and perspectives to land on an ultimate vision the entire organization can sign off on.

Use-cases & priorities

During our business case assessments for ITOM we map out the primary use-cases and categorize them according to priority, maximum impact and cost factors.

Analyzing & researching historical data

We crunch and analyze historical data, previous internal initiatives and material relevant to the business case. For example existing processes, policies, investigations or ways of working.

Understanding the existing challenges

We interview key stakeholders to understand the existing challenges in the IT landscape. Often, the challenges are already known but haven't been formally articulated and described in a structured way. Introducing a neutral party to capture the challenges and frustrations across the organization can often be a powerful tool.

Improvements and recommendations

Based on interviews, existing materials and workshops, we apply our knowledge in ITOM to suggest tangible and realistic improvements with respect to budget, time and resources. No high-level sales promises but instead prioritizing recommendations in a language that the management team and organization understands.

Risks & Opportunities

When analyzing the business case we look at the risks and pitfalls at an early stage. This allows the organization to properly plan without encountering major surprises when the project starts. Additionally, we try to identify opportunities that were previously unknown.

Budget, ROI & KPI's

Licensing models, implementation costs, internal costs and ROI. Creating a comprehensive budget attached to a realistic scope is critical to manage an ITOM project's success.

People & Culture

What trainings are required? Changes to roles and responsibilities? These together with many other questions are essential when calculating a successful business case.

High Level Roadmap

A business case is nothing without formulating the journey in a visual way of how to reach it. We break down the main steps, who is required and when. Including milestones and phases.

Example of ITOM business cases we've created

Einar & Partners have created business cases ranging from small pilots and proof-of-concepts to complex +10M EUR business cases for global companies. Below is a list of the sort of business cases we've been involved with architecting:

CMDB Business cases

from new CMDBs from scratch to repurposing old CMDBs

Service Operations & CSDM

quantifying the efforts and journey towards service-based operations and data models

ITOM Modules business cases

complex business cases of multiple ITOM modules such as event management, service mapping, etc. Including license rampups and cost models.

Quantify your investment with
Einar & Partners

We create business intelligence, benchmarks, structured approaches and rock-solid output to your ITOM business case.
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