Control Your OT

Operational Technology

Operational Technology environments are evolving fast. Industrial assets, PLCs, SCADA systems, sensors, and legacy automation networks now operate alongside APIs, cloud integrations, and modern IT tooling. Yet most OT landscapes remain isolated, disconnected from IT governance, difficult to visualize, and lacking a unified view of how production lines and systems fit together across sites.

A OT CMDB / Asset Repository changes that. Instead of simple dependency mapping, a modern OT Asset Repository allows organizations to build logical representations of production lines, control structures, and industrial processes and how it connects to the OT Assets.

Einar & Partners helps manufacturers becoming more secure & resilient enabling full transparency into the OT environments. With the right governance, integrations, and architecture, OT teams gain the transparency, control, and autonomy needed to manage IT operations powered by automation, AI and modern discovery tools.
Operational Technology ServiceNow

Aligning OT With Modern Service Operations

Einar & Partners OT Experience

Our experience in OT assets, CMDB modeling, and IT/OT convergence empowers manufacturers to establish reliable, service-aware visibility across complex industrial environments.
Manufacturing Clients across Europe
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OT Asset Strategies developed
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OT Governance Models created
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OT Visibility with ServiceNow

OT environments are unique, often legacy-heavy, highly sensitive, and deeply intertwined with production workflows. OT Visibility provides a structured way to model these environments in ServiceNow without forcing IT-style assumptions onto industrial systems. The result is a living, governed view of production lines, control networks, and automation assets that supports both operational reliability and long-term modernization.

Production-Line & Control-Structure Modeling

Model logical production lines, control loops, SCADA networks, and industrial automation elements. OTM reflects real operational structures rather than generic service models — enabling teams to understand how systems connect across physical and logical layers.

OT Governance – Independent OT Processes

Our governance frameworks enables OT teams to operate independently yet integrated with central IT when handling incidents, changes, and problems. OT workflows, approvals, and governance remain entirely under OT control while still benefiting from platform-level integration where appropriate.

Data Separation & Governance for IT/OT

OT Visibility provides strong separation of duties and data boundaries between IT and OT. Manufacturing sites and OT teams maintain autonomy and governance over their own data without risking interference from IT operations, ensuring safety, accuracy, and production stability.

Pillars for a Successful OT CMDB/Asset Repository

Implementing OTM requires more than mapping devices. It demands a grounded understanding of industrial operations, clear governance between IT and OT, and a modeling strategy that respects the realities of production environments.

Security, Credentials & Access Boundaries

OT networks are sensitive. Designing safe discovery paths, credential strategies, and network access boundaries is critical to avoid disrupting production environments.

Operational Ownership & Autonomy

OT teams require independence. Defining ownership, decision rights, and boundaries for OT vs IT workflows ensures that OT staff can manage incidents, changes, and problems on their own terms.

Production-Line Modeling Standards

Creating standardized ways to model production lines, equipment hierarchies, and automation networks ensures consistency and makes OTM scalable across multiple sites and factories.

Additional E&P Resources

Explore additional resources for more information

Operational Technology Implementation Masterclass

Learn how to implement Operational Technology (OT) in ServiceNow and connect your industrial environments with IT. In this session, we cover the core OT visibility model, CMDB structure, asset governance, and integration best practices.

Coming Up JAN 2026

Operational Technology Executive Benchmark Report

Modernize your OT operations with
Einar & Partners!

From OT discovery to CSDM mapping and service integration, we bring the frameworks, governance, and deep expertise to unify IT and OT in ServiceNow.