Platform Advisory & Strategy
Independent platform strategy for ServiceNow, LeanIX & Neo4j, grounded in benchmarks, architecture and business value.
What outcome are you looking for?
We take ownership in reducing service model technical debt, in standardising your service models and ownership, and moving you from system-centric to service-centric operations
We take ownership in deploying CMDB that teams trust and use, integrate your CMDB into the core business, and in establishing clear data ownership and accountability
We take ownership in making you gain full visibility of on-premises and cloud infrastructure, in reducing total cost of ownership, and in creating trustworthy infrastructure data for improved security
We take ownership in scaling automated mapping, in improving critical-service visibility and in reducing Manual Mapping Efforts
We take ownership in making you consolidate monitoring processes, increase automation & lower operational costs, and move toward predictive operations
We take ownership in reducing your software spend, improve license compliance and audit readiness, and in controlling SaaS waste
We take ownership in making you discover where every asset is and who owns it, reduce hardware loss and overspend, and control the lifecycle from procurement to disposal
We take ownership in rationalising your application landscape, make data-driven invest and retire decisions, and in reducing application cost and risk
We take ownership in anchoring your platform roadmap with business priorities, secure investment with a clear business case, and optimize implementation plans and governance models.
We take ownership in optimzing your billing accuracy by connecting service, customer, usage and contract data across the platform estate.
We take ownership in standardizing and automating your customer onboarding through common workflows, data models and rollout processes.
We take ownership in Establish clear service ownership, supplier interfaces and governance across a multi-provider environment.
We take ownership in creating a governed OT asset repository connected to enterprise services, ownership and risk context.
We take ownership in clarifying ownership and governance across IT and OT to reduce operational gaps and inconsistent decision-making.
We take ownership in connecting technology services, business services, owners, recovery requirements and business-impact information so changes in the service landscape stay aligned with continuity management.
We take ownership of mapping your critical functions (CIFs) or value streams, including their dependencies across services, applications, infrastructure, third parties and owners in the enterprise platform.
We take ownership of access, personnel, infrastructure and information handling are subject to heightened security requirements.
- Service Landscape Assessment
- CSDM Maturity Benchmarking
- CSDM Strategy & Rollout
- Service Model Design & Implementation
- CSDM Governance
- Clean-up Plans
- CMDB Health Assessment
- Data Source & Integration Strategy
- Identification & Reconciliation Design
- Data Certification & Stewardship
- SACM / Configuration Governance
- Discovery Readiness Assessment
- MID Server & Security Architecture
- Cloud & On-Premises Discovery Rollout
- Pattern Development
- Discovery Operations & Scheduling
- Mapping Strategy & Service Prioritisation
- Mapping Approach Design
- Pattern Development & Automation
- Service Owner Validation
- Mapping Governance
- Monitoring Landscape Assessment
- Event Management & Tool Integration
- Alert Correlation
- Health Analytics & Anomaly Detection
- Remediation Automation
- SAM Assessment
- Effective License Position
- Software Reconciliation & Publisher Packs
- Reclamation
- Renewal Optimisation & Audit Defence
- HAM Assessment
- Lifecycle Process Design
- Asset Ingestion & Tagging
- Procurement & Stockroom Integration
- Audits, Reconciliation & Disposal
- Application Portfolio Assessment
- Business Capability Mapping
- Application Rationalisation
- Technology Lifecycle Risk Management
- LeanIX–ServiceNow Integration & Governance
-
Platform Strategy
Roadmaps, Business Cases, Operating Model
-
Independent Benchmarking License Optimisation
License Right-sizing, ITOM Subscription Units, Renewal Advisory
-
Value Realisation
KPIs, Benefit Tracking, Executive Reporting
-
Platform Operating Model
CoE, Demand Management, ITOM & CSDM Ownership
- Billing Process Assessment
- Service & Contract Data Modelling
- Usage Data Integration
- Billing Data Governance
- Onboarding Process Assessment
- Standardised Onboarding Workflows
- Customer Data Model Design
- Service Catalogue & Offering Alignment
- Onboarding Automation
- Ownership & Handover Governance
- SIAM Maturity Assessment
- Service Ownership Model
- Multi-Provider Process Alignment
- Contract & SLA Governance
- Multi-Provider Performance Reporting
- OT Asset Landscape Assessment
- OT Discovery & Data Ingestion
- CSDM-aligned OT Asset Data Model
- Asset-to-Service Mapping
- OT and IT Governance & Ownership
- IT/OT Governance Assessment
- Ownership & Accountability Model
- Unified IT/OT Change & Incident Processes
- IT/OT Security Alignment
- OT and IT Governance & Ownership
- BCM/BIA Landscape Assessment
- Service-to-BIA Mapping
- Recovery Requirements Modelling
- Business Impact Linkage
- Continuity Plan Alignment
- Change-Triggered BCM Updates
- Critical Function (CIF) Identification
- Value Stream Modelling
- Cross-Layer Dependency Mapping
- Third-Party Dependency Mapping
- Ownership & Accountability Assignment
- Critical Function Reporting
- Security Cleared Personnel
- Secure ITOM in highly segregated network setups
- On-Prem / Isolated Environments Advisory
- Data Segregation
- Regulations & Data Subject Handling
- CSDM Advisor
- CSDM Architect
- CSDM Implementation Specialist
- CMDB Advisor
- CMDB Architect
- CMDB Implementation Specialist
- Discovery Advisor
- Discovery Architect
- Discovery Implementation Specialist
- Service Mapping Advisor
- Service Mapping Architect
- Service Mapping Implementation Specialist
- Lead Advisor
- Observability & AIOps Architect
- Observability Technical Specialist
- Lead Advisor
- SAM Architect
- SAM Technical Consultant
- HAM Architect
- HAM Technical Consultant
- APM Advisor
- Enterprise Architect
- APM Consultant
- Platform Strategy Advisor
- Platform Strategy Architect
- Benchmarking Specialist
- Lead MSP Advisor
- IT Operations Architect
- Lead MSP Advisor
- IT Operations Architect
- Lead MSP Advisor
- IT Operations Architect
- SIAM Architect
- OT Advisor
- OT Architect
- OT Technical Specialist
- OT Advisor
- OT Architect
- OT Technical Specialist
- BCM Advisor
- BCM Architect
- BCM Consultant
- DORA Advisor
- DORA Architect
- DORA Consultant
- Secure Platform Advisor
- Secure Platform Architect
- Secure Platform Consultant
We scope every engagement to your team's current maturity, priorities and existing tools.
Scope this for your teamVendor-independent platform advisory for IT & AI Operations
We help IT leaders make better decisions across platform strategy, architecture, governance and value realization. Our advice combines hands-on platform expertise with proprietary European benchmarks and a deep understanding of regulatory and governance aspects.
Before a transformation starts, we help quantify the business case, operating-model impact and path to value, reducing unnecessary complexity, technical debt and expensive technology decisions.

Platforms we know inside out
Enterprise Platforms
ServiceNow ITOM & CSDM
SAP LeanIX
Neo4j
AI Platforms
Mistral
Claude
How we help with IT Operations solutions
Strategy, benchmarks and organizational change planning
Business Case & Investment Scoping
Know the size, capital investment, operational expenditure and long-term organizational commitment.
Strategy & Organizational Change Planning
Greenfield, existing expansion, detailed implementation planning and well-proven strategies that we know are realistic. At an early stage we plan for how roles and people will transform, learn and develop.
Our OCM philosophyIndependent Platform Benchmarks
Access to hundreds of benchmarks on time-to-value, internal planning, project-related KPIs and budget aspects for better decision-making.
Visit our benchmark platform (opens in a new tab)ServiceNow IT Operations – EU-leading platform expertise
Einar & Partners have helped +80 organisations in Europe and beyond with deep strategic expertise in ServiceNow IT Operations, Service modeling and adjacent IT-operating model topics.
ServiceNow IT Operations
ServiceNow ITAM
We know more than strategies in software or hardware asset management. We also understand licensing, governance and how to quantify cost-savings.
ServiceNow Operational Technology
One of the few specialized partners in Operational Technology, manufacturing, and industry. We help improve security, digital resilience and visibility into OT assets.
LeanIX and Enterprise Architecture
Make application portfolios useful for decisions.
We help organizations structure and govern LeanIX around applications, business capabilities, ownership and lifecycle, supporting rationalization, modernization and portfolio transparency.
Integrating LeanIX with ServiceNow
We help define how LeanIX works alongside ServiceNow, CSDM and CMDB, so architecture and operational data reinforce each other instead of competing.
Ready to Have a Different Conversation?
Do you want an independent, European IT Operations partner without any bias? We are committed to results, outcomes and early visible results.