Intelligence & Benchmarks
Benchmarking how European organizations build, govern and modernize IT Operations.
The biggest question we receive from clients is simple: “How do others do it?”
When big transformations are at stake, millions of euros in investment budget, and pressure to deliver ROI, you don’t want to guess; you want real data and intelligence for decision-making.
The problem? Organizations rarely share this kind of data with each other.
How we deliver it
We take ownership of commissioned intelligence that helps IT leaders benchmark, challenge and improve decisions across IT Operations, AI and regulation.
- Proprietary & closed-source datasets
- European peer intelligence network
- Quantitative benchmarking & analysis
- Primary research capability
- Industry & maturity segmentation
- Executive interpretation & recommendations
- Lead Researcher
- Benchmarking Specialist
We scope every engagement to your team's current maturity, priorities and existing tools.
Scope this for your teamEinar & Partners benchmarks – depth over breadth
Through Einar & Partners' dedicated Research Unit, we monitor, track, and measure hundreds of European enterprises in their IT Operations journeys to understand the underlying factors to identify the patterns associated with stronger outcomes, faster delivery and more mature operating models.
All insights and data are anonymized, filterable by industry, and fully agnostic and independent. And most importantly, we chose to go deep instead of broad across the areas we track.

Our Benchmark Platform for decision-making
Implementation Economics & Time-to-Value
You get access to proprietary data on time-to-value, risk and failure factors, timelines, internal effort and budgets across the IT Operations programs we track.
You as a leader can plan your investment before commissioning the work.
Digital Resilience & Regulatory Scorecard
Compare maturity for DORA, NIS2, and other resilience metrics to others in your sector. We track regulatory best practices, resilience trends, and how regulations get operationalized, and produce independent scoring for your organization.
We make closed data accessible for regulated industries that is otherwise difficult to find.
AI Context Layer, Autonomous IT & AI for IT trends
We continuously maintain indexes for AI context maturity to track how organisations reduce AI costs and improve agent intelligence through context layers and graph technologies. Using our proprietary insights, AI teams understand where the broader European market is heading in emerging AI operating models and Autonomous IT trends.
Get insights on AI agent cost-reduction trends and how European companies are building AI context.
Governance & IT Operating Models
Benchmark ownership models, team structures, capabilities, governance and how responsibilities are distributed across IT.
Compare your IT Operating Model & Governance against relevant industry peers.
A European intelligence community for IT leaders
Good decisions get harder when organizations operate in isolation. We bring together hundreds of enterprises and institutions to exchange anonymized data, compare approaches and learn from peers facing similar IT Operations, AI and regulatory challenges.
Our principle is simple: Contribute what you know, learn what works for others, and make better decisions together. Catch signals that could make or break your decisions and IT Operations investments.
Share
Contribute anonymously your experience, data and lessons from your organization.
Benchmark
Understand how your organization performs against relevant peers and industry patterns.
Learn
Access intelligence generated from questions, research and challenges raised across the community.
Connect
Join curated executive roundtables and peer forums, independent from technology vendors. We ensure no competitors overlap to facilitate open discussions.
Benchmark Reports & Publications
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ServiceNow Service Mapping Intelligence (opens in a new tab)
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Operational Technology Maturity Benchmark (opens in a new tab)
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DORA Compliance Maturity and Trends (opens in a new tab)
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ServiceNow CMDB Implementation Benchmarks (opens in a new tab)
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ServiceNow CSDM Implementation Benchmarks (opens in a new tab)
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Leading CSDM Industry Benchmarks on Values and Best Practices (opens in a new tab)
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The Hidden Drivers of CSDM Success (opens in a new tab)
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ServiceNow ITOM Implementation Benchmarks (opens in a new tab)
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CSDM Relationships (opens in a new tab)
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CMDB and AI for MSPs (opens in a new tab)
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Metric Intelligence (opens in a new tab)
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ServiceNow Event Management (opens in a new tab)
No publications match these filters yet.
Ready to Have a Different Conversation?
Do you want an independent, European IT Operations partner without any bias? We are committed to results, outcomes and early visible results.