DevOps, microservices & observability. How can ServiceNow realistically be used to boost the productivity of site reliability engineers and DevOps teams? Keeping the lights on in a growingly complex IT landscape is all about working smart and reducing toil. In this ITOM masterclass by Einar & Partners and The Cloud People we will give a … Continue reading ITOM Masterclass: SRE’s guide to ServiceNow & Observability

How do anomaly detection and machine learning impact the operating model of IT departments? With the increase of data complexity, organizations are searching for the holy grail of becoming “predictive” with their IT operations. But what does it mean to be predictive? In this masterclass by Einar & Partners, together with AIMS, we look closer … Continue reading Masterclass: AIOps Revolution? The crucial business impact of Anomaly Detection in IT

Welcome to our second masterclass about creating real value from the ITOM portfolio in ServiceNow. This particular masterclass will cover service mapping and the factors to consider for creating a successful rollout. The ultimate end-goal for any Service Mapping project is to map infrastructure to the application layer automatically. However, there are many pitfalls, especially … Continue reading Masterclass: Service Mapping Demystified

How does the optimal ServiceNow ITOM roadmap look after implementing discovery and CMDB? A simple enough question but with many possible answers and factors to consider. Many are aware of the ServiceNow portfolio and what the possibilities in ITOM are. Yet few people know how to intelligently leverage the different ITOM modules for optimizing time-to-value, … Continue reading Optimal ITOM roadmap after Discovery – how?