Welcome to our second masterclass about creating real value from the ITOM portfolio in ServiceNow. This particular masterclass will cover service mapping and the factors to consider for creating a successful rollout. The ultimate end-goal for any Service Mapping project is to map infrastructure to the application layer automatically. However, there are many pitfalls, especially … Continue reading Masterclass: Service Mapping Demystified
Optimal ITOM roadmap after Discovery – how?
How does the optimal ServiceNow ITOM roadmap look after implementing discovery and CMDB? A simple enough question but with many possible answers and factors to consider. Many are aware of the ServiceNow portfolio and what the possibilities in ITOM are. Yet few people know how to intelligently leverage the different ITOM modules for optimizing time-to-value, … Continue reading Optimal ITOM roadmap after Discovery – how?